Shipping Policy

Effective Date: January 7, 2025

Thank you for shopping with CleanBina! This Shipping Policy outlines the shipping methods, fees, and other important information regarding the delivery of your order.

1. Shipping Methods

We offer several shipping options to ensure your order arrives as quickly and conveniently as possible. Available shipping methods include:

  • Standard Shipping: Delivery in 5-7 business days.
  • Expedited Shipping: Delivery in 2-3 business days.
  • Free Shipping: Available on orders over $75 within the United States.

Note: Shipping times are estimates and may vary due to external factors such as weather, holidays, or unforeseen delays.

2. Shipping Fees

Shipping charges are calculated based on the weight of your order and the delivery destination. The following general shipping guidelines apply:

  • Standard Shipping: Fees are based on the weight of the order and the shipping address.
  • Expedited Shipping: Fees vary based on the delivery address and weight of the order.
  • Free Shipping: Available for orders over $75 for domestic shipments within the United States.

For international orders, shipping fees will be calculated during checkout, depending on your location and the size of your order.

3. Order Processing Time

  • All orders are processed within 1-2 business days after the order is placed, excluding weekends and holidays.
  • Orders placed after 3:00 PM (Pacific Time) will be processed the next business day.
  • Once your order has been shipped, you will receive an email with tracking information to follow the progress of your shipment.

4. Tracking Your Order

After your order has shipped, we will send you a tracking number via email. You can use this number to track your shipment on the carrier’s website.

5. Shipping Restrictions

Currently, we offer shipping within the United States and to select international locations. If your country is not listed at checkout, please contact our customer service team at info@cleanbina.com to inquire about shipping options.

  • Domestic Shipping: We ship to all states within the United States.
  • International Shipping: Additional fees and taxes may apply. Delivery times and availability vary depending on the country.

6. Delivery Times

Delivery times are estimates based on the shipping method selected and your location. Please note that CleanBina is not responsible for delays caused by weather, natural disasters, or customs for international orders.

  • Standard Shipping: 5-7 business days (delivery times may vary based on location).
  • Expedited Shipping: 2-3 business days.

International Orders may take longer, depending on the destination and customs processing.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information. If you need to update your address after placing the order, please contact us immediately at info@cleanbina.com.

8. Damaged or Lost Shipments

If your order is damaged or lost during transit, please contact us immediately at info@cleanbina.com. We will investigate the issue with the carrier and assist in resolving it by sending a replacement or issuing a refund if applicable.

  • Lost Packages: Please wait up to 5 business days for the carrier to resolve any lost package claims before contacting us for a resolution.
  • Damaged Items: If your items arrive damaged, please provide photos and a description of the damage, and we will assist with a replacement or refund.

9. Returns and Exchanges

For information on returns or exchanges, please refer to our Return Policy.

10. Customer Support

If you have any questions or need assistance with your order, feel free to contact us:

Thank you for shopping with CleanBina! We are dedicated to providing a smooth and reliable shipping experience for all our customers.