Refund and Return Policy

Effective Date: March 15, 2025

At CleanBina, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your product, we offer a clear and straightforward refund and return policy. Please read the following terms carefully.

Returns

We accept returns within 30 days of the original purchase date. If you are not completely satisfied with your purchase, you may return the product in its original condition and packaging for a full refund or exchange. To be eligible for a return, the product must be unused and in the same condition that you received it.

To initiate a return, please contact our customer support team at info@cleanbina.com with your order details, including your order number and the reason for the return. Our team will provide you with return instructions and a return address.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to the original payment method used for the purchase.

Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the product is defective or damaged.

Exchanges

If you wish to exchange a product for a different item, you can return the original product following the return process and place a new order. If the exchanged item is of equal or greater value, we will process the price difference.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will assist you with a replacement or full refund for any damaged items. Please include photos of the damaged product when contacting customer support.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for used or opened products, including any items that have been tampered with or damaged by the customer.

How to Contact Us

For any questions or concerns regarding your return or refund, please reach out to our customer support team at info@cleanbina.com. We are here to assist you with a smooth and hassle-free experience.

Thank You for Choosing CleanBina

We appreciate your trust in CleanBina and are committed to providing you with exceptional customer service. Your satisfaction is important to us, and we will work with you to ensure you are completely happy with your purchase.

By purchasing from CleanBina, you agree to the terms outlined in this Refund and Return Policy.